DISCREPANCY OVER $1 LOG
1. First, identify and resolve any discrepancy by checking voids, recount coins, cash vs credit or wrong register or any HOLD. For Credit – check any Declines and the amount difference.
2. Unable to resolve, Print Deposit/X Report, Close As-Is
3. LOG unresolved overage (+) or shortage (-) over $1 for the accountant to help.
This is where you explain why and will help us handle any customer dispute next day. Failure to report can result in deduction from your payroll wallet.
FOR REFUND REQUEST
1. Recall the email receipt, to identify the register number, date and determine full/partial amount. Refunds when approved will go back to customer’s card 48 hours and you will be informed.
Click SUBMIT status when done