OVER $1 CUSTOMER DISCREPANCY LOG
1. First, identify and resolve any discrepancy by checking voids, recount coins, cash vs credit or wrong register or any HOLD. For Credit – check any Declines and the amount difference.
2. Unable to resolve, Print Deposit/X Report, Close As-Is
3. LOG unresolved overage (+) or shortage (-) over $1
This will help us handle any customer refunds next day.